We accept client own design,incluede style,logo,package etc,all can follow client requirments.
If you have any question, welcome to contact us. We are committed to your 100% customer satisfaction.
Please give us the opportunity to solve any problem.We understand the concerns and frustrations you might have and will try our best to solve the issues.
1. delivery time
1) In stock products can ship within 2-5 days.
2) custom made shoes usually 5-14 days shipping, most of our shoes are made to measure.
3) If you need urgent please contact me before you make the order.
2. Shipping and Times
1) Epacket: 10-35 days
2) China post mail: 15-60 days, to all countries.
3) Hong kong post mail: 15-60 days, to all countries.
4) EMS: 7-10 days, to most countries.
5) DHL: 5-7 days, to most countries.
6) These are just a general arrival time, there are some cases and force majeure delays, thank you for your understanding. Cost logistics is not included the fare !!
3. Color, image and size
1) Monitors may cause color differences,
2) Some image products is from the original site, please contact me for factory image before you buy.
3) Different countries have different standard size, be sure to measure the length of your foot and choose the size of our size chart, do not choose by experience, thank you.
4. Return Policy
1) If a quality problem, please take pictures and contact me with 7 days after parcel received, after we confirm you can return the order with full refund, or keep products with partial refund.
2) If no quality problem, you can also return to us, shipping fee will be paid by the customer.
1) If you are happy with our products, please confirm the order, and give us 5 star feedback, and cut the picture to customer service.
2) If you are not satisfied, please contact with us before you leave a bad feedback, we will try our best to solve your problem.